Refund policy

Part Time Local Return & Refund Policy

Last Updated: 7/23/2026

At Part Time Local, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns on eligible items within 30 days of the delivery date.

To qualify for a return, your item must:
• Be unworn and unused
• Be in its original condition
• Include original tags and packaging
• Be free from stains, odors, pet hair, or damage

Items that do not meet these requirements may be refused or returned to the customer.

Non-Returnable Items

The following items are final sale and are not eligible for returns or refunds:
• Customized or personalized products (including custom hats)
• Gift cards
• Clearance or final sale items
• Any product marked 'Final Sale' at the time of purchase

Because customized products are made specifically for you, we cannot accept returns or exchanges unless the item arrives damaged or there is a manufacturing defect.

Exchanges

At this time, we do not offer direct exchanges. If you'd like a different size, color, or style, simply return your eligible item for a refund and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the wrong item was shipped, the item arrived damaged, or there is a manufacturing defect. We recommend using a trackable shipping service. Part Time Local is not responsible for packages lost during return transit.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number, a description of the issue, and photos of the product and packaging. We'll make it right as quickly as possible.

Refunds

Once your return has been received and inspected, we'll notify you by email regarding the status of your refund. If approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process the refund. Original shipping charges are non-refundable.

Order Cancellations

Orders may be canceled only if they have not yet entered production or shipped. Customized orders cannot be canceled once production has begun.

Holiday Returns

Orders placed between November 15 and December 24 may be returned through January 31.

The PTL Promise

We stand behind everything we make. If we make a mistake, we'll fix it. If something isn't right, reach out—we're committed to making every experience with Part Time Local one worth coming back to.

Contact Us

Questions about your return?

Email: liveparttimelocal@gmail.com